Going Above & Beyond! - 3 Ways to Keep your Customer/Client Happy

When your customers are happy, your business thrives! 

 

 

Customer satisfaction is the name of the game. Did you know that it typically costs five times more to gain a new customer that it does to retain your current customer? Well, it’s true! This means that keeping your current customers happy should always be high priority. 

 

 

Here are three tips to ensure your customer’s/client’s satisfaction. 

 

 

 

Listening is a critical step to ensuring your customers are always happy! With tools like social media, it’s so easy to have conversations with customers, but the trick is to ensure you’re really listening. Listen to them and analyse the feedback - Are there ways you can utilize them to effect positive changes in your business? 

 

 

The phrase “one size fits all” may be applicable in many other scenarios, but this doesn’t apply to your customers. Each customer has individual needs and concerns and they want to feel connected to the business/brand in a way that doesn’t make them feel like just another number. Communicate with them in a way they want to be communicated with!

 

 

Your customers are the cornerstone of your business!  To ensure continued happiness and satisfaction, you must always be willing to improve customer experience. If a process doesn’t work the way it should, find out and solve the issue before your customers bring it to your attention. Don’t think that because they are loyal customers, they’ll always be there and you can get away with anything!